Zoé di Federica Angeli
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Terms of Use Agreement

By online sales contract we mean the distance contract, that is the legal transaction having services for movable property and/or stipulated between a supplier, Zoé by Federica Angeli, and a consumer and/or customer in the context of a sales system remote organized by the supplier who, for this contract, exclusively uses the remote communication technology called "internet". All contracts, therefore, will be concluded directly through access by the consumer and/or customer to the website corresponding to the address www.ecozoe.it, where, following the instructions of the procedure, he will conclude the contract for the purchase of the asset. Zoé by Federica Angeli may at its discretion request the consumer and/or customer to confirm the order placed. By consumer we mean any person who, in contracts for the sale of consumer goods, acts for purposes unrelated to the activity possibly carried out. For distance contracts with consumers, it is normally referred to by the legislation provided for in section II of Legislative Decree no. 206 of 6 September 2005.
The contract is considered concluded when the customer's acceptance reaches the electronic address of Zoé by Federica Angeli, by sending the digital order; the customer will receive confirmation of the conclusion of the contract by e-mail.

All sales prices of the products displayed and indicated on the website, which constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code, are inclusive of I.V.A. and all other taxes, unless otherwise specified. A contribution for shipping costs will be charged to the customer, unless the shipping price is included in the price of the item, clearly displayed before completing the order, variable in relation to the weight, size and destination of the order. Prices may be subject to changes at any time, without the Supplier being required to give notice. In any case, once the customer has placed the order for the product, the same will not undergo any price changes. The purchase contract is finalized through the exact compilation and the consent to purchase expressed through the online accession, by ending the purchase wizard which ends with a click on the "Send Order" button. The customer can pay for the goods ordered through the payment services indicated online at the time of purchase (see accepted payment methods). The Customer will not have to pay anything more than what is shown in the order total at the end of the purchase procedure. The Customer will be sent an e-mail confirmation of the order placed, showing the data of the holder, the address for delivery, purchase price and costs and any notes. The Customer is required to verify the accuracy of what is reported and to communicate any changes in a timely manner. For each order placed, Zoé by Federica Angeli issues an accompanying invoice for the goods shipped, pursuant to art. 14 Presidential Decree 445/2000. For the issue of the aforementioned invoice, all information provided by the Customer at the time of the order is valid. No changes will be possible after the invoice has been issued.

2.1 Shipping
Shipping costs are clearly stated when placing the order, or are indicated later but always before payment. Upon delivery of the goods by the courier, the Customer is required to check that:
  • The number of packages delivered corresponds to what is indicated in the transport document;
  • The packaging is intact, not damaged, nor wet or otherwise ruined, even as regards the sealing materials, such as adhesive tape or metal staples. Otherwise, the "ACCEPT WITH RESERVE" clause must be indicated in the courier's transport document, specifying by pen the description of the anomaly found (eg: wet packaging, hole in the carton, dent on the carton, etc.)
In case of non-collection within 7 working days of the material in stock at the courier's warehouses due to repeated inability to deliver to the address indicated by the Customer at the time of the order, the ordered items will be returned to our warehouse.
We recommend that you print a copy of the order for future reference.

Products availability changes daily and is clearly indicated for each product. If the consumer and/or customer does not agree to wait the time necessary for delivery (beyond the deadline provided for by art.54 of Legislative Decree no. 206/2005) the contract will be considered terminated and Zoé by Federica Angeli will provide upon reversal of payment.

Zoé by Federica Angeli will deliver the selected and ordered products to customers, in the manner referred to in the previous article, by couriers and/or trusted freight forwarders or, at the sole discretion of the company, directly by the company itself.

4.1 Delivery time
Delivery times will never exceed those provided for by art. 54 of Legislative Decree 206/2005 (this term will also apply to transactions with non-consumers), unless otherwise indicated. The delivery date means the date of the first attempt by the courier to deliver the goods to the address (meaning the main entrance to the building and not the entrance to the private home), even if the attempt fails due to the absence of the recipient or refusal of the goods. In cases of non-delivery of the ordered and shipped goods not attributable to Zoé by Federica Angeli, the same will have the right to reimbursement of transport costs. This reimbursement operation can also be made by partial reversal of the payment made by credit card.

The consumer and/or customer undertakes and obliges, once the online purchase procedure has been completed, to print and keep these general conditions, which, moreover, he will have already viewed and accepted as an obligatory step in the purchase, as well as the specifications of the product being purchased, and this in order to fully satisfy the condition set out in Articles 4, 5, 52 and 53 of the Decr. Legisl. n ° 206/2005.

5.1 Data compilation
It is strictly forbidden for the buyer to enter false and/or fictional data in the registration procedure necessary to activate the procedure for the execution of this contract and related further communications; the personal data and the e-mail address must be exclusively their real personal data and not those of third parties, or of fantasy. The consumer and/or customer authorizes Zoé by Federica Angeli and undertakes to provide, at the latter's discretion, a copy of unexpired identity documents. Failure to comply with the request for documents authorizes Zoé by Federica Angeli to terminate the contract due to default by the buyer. It is expressly forbidden to make multiple registrations corresponding to the same person or to enter data of third parties. Zoé by Federica Angeli reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers. Zoé by Federica Angeli reserves the right to approve the order only after checking the accuracy of all the data contained therein; in the event of non-acceptance of the order, Zoé by Federica Angeli will promptly notify the Customer.

5.2. Responsibility
The Customer relieves Zoé by Federica Angeli from any liability arising from the issue of incorrect tax documents due to errors in the data provided by the Customer, as the Customer himself is solely responsible for the correct insertion.

By filling in the appropriate space on the Zoé by Federica Angeli's website or the banking payment system, the consumer and/or customer authorizes Zoé by Federica Angeli to use their credit card, or other card issued to replace it, and to debit your current account in favor of Zoé by Federica Angeli the total amount shown as the cost of the purchase made online. The whole procedure is done through a secure connection. In the case in which the consumer should exercise the right of withdrawal, the amount to be refunded will be credited to the same credit card.

6.1 Communication of data to third parties
By filling out the personal data sheet in the registration procedure necessary to activate the procedure for the execution of this contract and the related further communications, the consumer and/or customer authorizes Zoé by Federica Angeli to communicate the non-sensitive personal data (residence, telephone number) to trusted couriers and/or shippers used for the delivery of purchased goods in order to allow the procedures necessary for their delivery.

The consumer and/or customer from the moment in which they receive the damaged goods or requests their return to the carrier has direct and exclusive action against the carrier itself. The latter is also liable for the delay in delivering the goods to the recipient. Zoé by Federica Angeli, in such cases, must be considered exempt from any responsibility for loss or damage to the goods from the moment in which the same is delivered without reservation to the carrier for transport. In the event of damage to the package or packaging, the Customer has the burden of making reservations regarding the things transported at the time of return, under penalty of forfeiture. In the event of partial loss or damage not recognizable at the time of delivery, the consumer and/or customer must report the damage just known to the carrier, under penalty of forfeiture, and no later than 8 days from receipt by registered letter with return receipt (art . 1698 of the Italian Civil Code). Zoé by Federica Angeli is not responsible for any fraudulent or illegal use that may be made by third parties, credit cards, checks and other means of payment, when purchasing the products, not being, at any time part of the procedure. It is understood that the images accompanying the description of a product may not be perfectly representative of its characteristics, but differ in size, accessory products, color, present in the figure. All purchase support information is intended as a simple generic information material, not referable to the real characteristics of a single product. In the absence of specific indications in the order notes, the lack of conformity of the purchase cannot be complained of.

On all product are applied the provisions of Legislative Decree n. 24/2002. and Zoé by Federica Angeli is at the Customer's disposal to help solve any problems. Zoé by Federica Angeli declines all responsibility for special, incidental, consequential or indirect damages, except in cases of willful misconduct and gross negligence. The Consumer (any person who, in contracts for the sale of consumer goods, acts for purposes unrelated to the entrepreneurial activity possibly carried out, and in any case purchases using the tax code and not the VAT number), in the event that, within two years from the delivery of the purchased goods, there are defects of conformity with the contract to be considered already present at the time of delivery, has the right to contact Zoé by Federica Angeli requesting the repair or replacement of the goods. If the consumer does not accept the proposed remedy, they can request, at them choice, an appropriate reduction of the price or the termination of the contract if one of the following conditions is met:
  1. Repair or replacement is impossible or excessively expensive;
  2. The seller has not repaired or replaced the goods within an appropriate term;
  3. The replacement or repair previously carried out has caused considerable inconvenience to the consumer.
It is the consumer's responsibility to prove that it is a lack of conformity existing at the time of the conclusion of the contract, unless the same occurs within six months of delivery (article 1519-sexies of the Italian Civil Code). The defect must be reported within two months of discovery, under penalty of forfeiture (article 1519-sexies of the Italian Civil Code). Zoé by Federica Angeli, subject to the essential communication of the return code, may authorize the return of the product for verification to be carried out in the relevant assistance center used by the seller. The return costs will be anticipated by the consumer. The risks relating to the transport of the goods are borne by the sender who can freely choose whether to insure the shipment without any obligation to reimburse the seller. Shipments sent "freight collect" will not be accepted unless previously agreed with the seller. In the event that the alleged defect is found, Zoé by Federica Angeli will carry out the agreed remedy within a reasonable time. Zoé by Federica Angeli reserves the right to charge the customer for any costs incurred for the verification of the product and for the return of the same, if it is intact and functioning or without the lack of conformity complained of and referable to the date of delivery, otherwise as stated by the customer. Non-consumer customers (ie who purchase with VAT number) can contact the Zoé by Federica Angeli service center directly for any replacements or repairs. In any case of a request for contractual termination or price reduction pursuant to Article 1492 of the Italian Civil Code, the same must be preceded by the sending of appropriate certification from the assistance center on the existence and nature of the alleged defect to certify that the defect is not due to the misuse of the asset. Only after the receipt of this certification will the request be processed. For the resolution of any disputes, the EU Online Dispute Resolution service is also available: https://ec.europa.eu/consumers/odr/main/.